Shipping

Orders are typically processed within 1-2 business days of payment confirmation. Delivery times vary depending on your location and shipping method selected at checkout.

We do not ship vaping or nicotine products to regions where their sale or shipment is restricted or prohibited by law. It is the customer's responsibility to confirm these products are legal to receive in their location.

Returns

Due to the nature of vaping and e-liquid products, we can only accept returns on unopened, unused items in their original packaging, within 14 days of delivery. Opened or used products cannot be returned for hygiene and safety reasons, except in cases of a manufacturing defect.

Damaged or defective items

If your order arrives damaged or a product is defective, contact us within 7 days of delivery with your order number and photos of the issue, and we'll arrange a replacement or refund.

How to request a return

Contact us via our Contact page with your order number and reason for the return. We'll provide instructions once your request is reviewed.

Note: This is a general template. Update the specific timeframes and conditions to match your actual business policy, and have it reviewed by a professional before publishing.